A legal disclaimer

Last Updated: September 9, 2026

At SALT Peptides, we take product quality and order accuracy seriously. Due to the nature of our research products and the need to maintain product integrity, all sales are generally considered final once an order has been shipped.

Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has entered fulfillment or has been shipped, we cannot guarantee that it can be cancelled or modified.

Returns

Due to quality-control, safety, storage, and chain-of-custody considerations, we generally do not accept returns of research products. Products that have been opened, used, reconstituted, altered, improperly stored, or otherwise removed from their original condition are not eligible for return or refund.

Any exception to this policy will be determined on a case-by-case basis and does not create an obligation to provide the same exception for future orders.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 48 hours of confirmed delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product, packaging, shipping label, and any visible damage

Do not discard the product or original packaging until your claim has been reviewed. We may request additional information before approving a replacement or refund.

If we confirm that an item was damaged in transit, defective, or sent incorrectly, we may, at our discretion and as permitted by applicable law, provide a replacement, store credit, or refund.

Shipping Issues

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer.

If a package is returned to us because of an incorrect or incomplete address, refusal, or other customer-related delivery issue, additional shipping charges may apply before the order is reshipped.

A carrier marking a package as delivered does not automatically qualify the order for a refund. Suspected lost, stolen, or misdelivered packages must be reported promptly so that the circumstances can be reviewed and, where appropriate, a carrier claim can be initiated.

Order Discrepancies

Any missing products, incorrect quantities, or other order discrepancies must be reported within 48 hours of delivery. Claims submitted after this period may be denied where permitted by applicable law.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method. Processing times vary depending on the payment provider or financial institution.

Original shipping charges and other nonrefundable transaction costs are not refundable except where required by law or when the refund results from an error on our part.

Chargebacks and Payment Disputes

Customers are encouraged to contact us first if there is an issue with an order so that we have an opportunity to investigate and resolve it.

We reserve the right to provide order records, tracking information, delivery confirmation, communications, acceptance of applicable store policies, and other relevant documentation to payment processors or financial institutions when responding to a payment dispute or chargeback.

Nothing in this policy limits a customer’s rights under applicable law or applicable payment-network rules.

Policy Changes

We reserve the right to update this Refund & Return Policy at any time. The version in effect at the time of purchase will generally govern that order, subject to applicable law.

By placing an order, you acknowledge that you have reviewed and accepted this Refund & Return Policy and our applicable Terms and Conditions.